REFUND POLICY

Please read carefully our refund policy. If you have any questions, please use the Contact Us page.

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THE PRODUCT NEVER ARRIVED

Our estimated shipping time is between 8–12 days, not counting the preparation and processing time which takes 1–3 days.
If your order has not arrived within 15 days, please allow up to 20 days as there are some situations beyond our control such as weather, mail delays, or customs.
If your order has not arrived after 25 days, we will issue a 100% refund instantly.

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DAMAGED ON ARRIVAL

If your product arrived damaged, please take photos and videos and send them to our customer support at trieuthichau64@gmail.com.
After verification and confirmation, you will have two options:

• We will send you a new product, or

• We will give you a 100% refund.

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DEFECTIVE OR BROKEN MANUFACTURER AFTER USE

You have 14 days after receiving your product to report any issue.
If your product stops working or is defective within this period, you may return it to us (at your expense) and we will issue a full refund in store credit, so you can reorder a replacement product.

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CHANGE OF OPINION

You have 14 days after receipt to return your product.
Please contact us at trieuthichau64@gmail.com and we will provide you with a return address.
Keep in mind:

• The product must be unused and unwashed

• It must be returned in its original packaging

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EXCHANGE

If you wish to exchange your product, you have 14 days after receiving it to do so.
Please note:

• The product must be unused and in its original packaging

• You will need to send it back to us at your own expense
  Contact support at trieuthichau64@gmail.com to start the exchange process.

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WRONG PRODUCT

If you received the wrong product, you have 14 days to return it to us (at your expense) and we will issue you a 100% refund.

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For any help, please contact us:
📧 trieuthichau64@gmail.com
📞 +49 2206 2662
Mon–Fri, 9 AM to 5 PM (CET)