FAQ

Frequently Asked Questions (FAQ) – Alice Techno

Can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping details.
If you need to make a change, please contact our Customer Service team at trieuthichau64@gmail.com as soon as possible during the order processing stage.

  • If the package has not yet been dispatched, we can update the shipping address.

  • If the package has already been shipped, unfortunately, we will not be able to modify the shipping information while it is in transit.

What forms of payment are accepted?

We accept VISA, Mastercard, American Express, and Discover Card.

How do I know if my payment has been received?

Once we have received your payment, you will get a confirmation email.
You can also log into your Alice Techno account to check the order status at any time.
If payment has been received, the order status will display as “Processing.”

Do you provide an invoice?

Yes. Once your order and payment are confirmed, your invoice will be sent to you by email.

How can I find out the shipping charges?

Please visit our [Shipping Policy page] for full details about delivery options and charges.

Can I send a gift purchase to a different address?

Yes! You can choose to send your order to a different address.
Simply enter the recipient’s shipping details during checkout.

How can I track my shipment?

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number (usually within 24–48 hours).

You can use this number to track your package on the courier’s website.

How do I know if my order has been shipped?

As soon as your order leaves our warehouse, we’ll send you a confirmation email with the tracking number.

⚠️ If you’ve just received a shipment notification, please allow 1–2 business days for the tracking information to update in the courier’s system.

Where is my confirmation email?

If you did not receive a confirmation email:

  • Please check your spam/junk folder.

  • Make sure you entered the correct email address at checkout.

If you still cannot find it, please contact our support team at trieuthichau64@gmail.com, and we’ll be happy to help.

📩 Need more help?
Contact our support team: